Providence Row
Privacy & Cookie Policy
Last updated: 25 May 2018 

This Privacy & Cookie policy (“Policy”) describes how Providence Row (“us”, “we” “our”) collect, use and share personal data of users of this website, or any of our mobile applications (“site”). 

Please take a moment to read this Policy as it includes important information. By visiting our site and providing us with your personal data, you acknowledge and agree that your personal data may be processed for the purposes identified in this Policy.

This Policy sets out: 
1.    who we are and contact information; 
2.    the personal data we collect about you; 
3.    the cookies and similar technology used on our site; 
4.    how we use your personal data;
5.    the circumstances in which we may share your personal data with third parties;
6.    the circumstances in which we may transfer your personal data outside of the European Economic Area; 
7.    how we protect your personal data;
8.    how we may retain your personal data;
9.    how you may edit, delete or access your personal data;
10.    relevant third party terms for additional functionality on our website provided by third parties; and
11.    how we may update this Policy.

You can find out more about Providence Row and the Terms of Use for using our site at, as well as our Terms of Business and Website Terms of Use.


Providence Row is a charitable company registered in England and Wales with registered offices at Dellow Centre, 82 Wentworth Street, London, E1 7SA.  Our company registration number is 07452798 and our registered charity number is 1140192.

We welcome your comments about this Policy. If you have any questions about how we use your personal data, please do not hesitate to contact us at:

Address: Dellow Centre, 82 Wentworth Street, London, E1 7SA
Phone: 020 7422 6761


“Personal data” means any information which, either alone or in combination with other information in our possession, enables you to be identified.  We obtain personal data about you in a range of ways:

Information You Give Us

We collect your name, postal address, email address, phone number, as well as any other information you directly give us on our site including what you have purchased. In addition, we may also collect personal data from you when you correspond with us (for example, when you send us e-mail communications or letters, or contact us by telephone). Please note that payments are processed and managed by Stripe ( Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy available here:

Payments processor

Rise Bakery uses a third party payment processor (the “Payment Processor”) to process orders made through this website. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor, in addition to these terms and conditions. As of the date of this Policy, Rise Bakery’s Payment Processor is Stripe, and your payments are processed by Stripe in accordance with Stripe’s Terms of Service ( and Privacy Policy (

Information Automatically Collected

We and Squarespace (, the third party provider which hosts our site (“Website Hosting Provider”), automatically log information about you and your computer. For example, when visiting our site, we (and they) log your computer operating system type, browser type, browser language, internet protocol (IP) addresses, internet service provider (ISP), the website(s) you visited before and / or after browsing our site, pages you viewed on our site, how long you spent on a page, access times and information about your use of and actions on our site.


Our site (like most platforms) uses cookies and other similar technologies such as ‘web beacons’.

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. Cookies are then sent back to the originating site on each subsequent visit, or to another site that recognises those cookies. You can find out more information about cookies at

Cookies are widely used in order to make sites work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and / or product preferences) and to better understand how our site is used. Cookies may tell us, for example, whether you have visited our site before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Types of Cookies

There are two broad categories of cookies:

First party cookies: these are served directly by us to your computer or mobile device. They are used only by us to recognise your computer or mobile device when it revisits our site; and
Third party cookies: these are served by a service provider on our site, and can be used by the service provider to recognise your computer or mobile device when it visits other sites. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are ‘permanent cookies,’ meaning that they stay on your device after your browser is closed. They can be used by the site to recognise your computer or mobile device when you open your browser and browse the internet again.

What cookies do we use?

Our site uses the following types of cookies:

Cookies necessary for essential purposes

These cookies are essential to provide you with services available through our site and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.

Analytics Cookies

These cookies are used to collect information about how visitors use our site.

The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our site, the sites that referred them to our site and the pages that they visited on our site.

We use this information to help operate our site more efficiently, to gather broad demographic information and to monitor the level of activity on our site.

Performance Cookies

These cookies collect information about how visitors use the site, so that we can analyse traffic and understand how our visitors use our sites.

Functionality Cookies

These cookies allow our site to remember choices you make (such as your user name, or the region you are in when accessing our site) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Social Media Cookies

These cookies are used when you share information using a social media sharing button or “like” button on our sites or you link your account or engage with our content on or through a social networking site such as Facebook, Twitter or Google+. The social network will record that you have done this. This information may be linked to targeting / advertising activities.

How to control or delete cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our site.

You can set your cookie preferences by changing your browser settings so that cookies from this site cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “help” “tools” or “edit” facility).

For further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit and

IP Addresses and Server Logs

We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times, browser type, access and referral URLs and geographic location. We use this information to better understand how visitors use our site and for internal reporting purposes.


We use your personal data for the following purposes:
•    to operate, maintain, and improve our site, products and services;
•    to process, arrange for the delivery of and fulfil orders placed by you through the site;
•    to provide you with access to the site and to your user account;
•    to respond to comments and questions and provide customer service;
•    to send information including confirmations and invoices;
•    where you have opted in to receiving such information, to communicate about promotions, upcoming events, and other news about products and services offered by us;
•    to link or combine user information with other personal data; and
•    to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.


We do not rent, sell or share personal data about you with third parties except under the following circumstances:
•    with your consent. For example, where you have opted in to receive marketing information from third parties whose products or services may be of interest to you, we may share your personal data with those third parties for their own marketing purposes. Those uses will be subject to the privacy policies of such third parties;
•    when you place an order with us, we may need to share your personal data with third parties upon whose services we rely to enable us to deliver our services to you. Examples include the Royal Mail or third party courier service (for order fulfilment purposes) or to the web hosting company which hosts our site;
•    if we are subject to a business transaction involving the sale or transfer of all or substantially all of our business or assets (these deals can include any merger, financing, acquisition), we may pass your personal data to the successor organisation for use strictly in accordance with this Policy;
•    we may share your personal data for legal protection, and safety purposes:
o   to comply with laws or any regulatory obligation;
o   to protect the rights and property of Providence Row, our agents, customers and others. This includes enforcing our agreements, policies, Terms of Business or Website Terms of Use;
o   in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person; and
•    we may share your personal data with those of our employees, volunteers and officers who need to receive your personal data to enable us to fulfil our obligations towards you.


Your personal data may be collected, processed and / or otherwise transferred outside the European Economic Area to countries, such as the United States, whose data protection and privacy laws may not offer the same level of protection as in other parts of the world.  By providing your personal data to us, you consent to such transfer, collection and / or processing in the United States of your personal data, which includes the use of cookies as described in this Policy.


We want you to feel confident about using our site, and we are committed to protecting the personal data we collect. We limit access to personal data about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We maintain appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal data that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. 


We retain your personal data for no longer than is necessary for the purposes as described in this Policy. 


You have the right to ask for a copy of any personal data that we hold about you in our records, to correct any inaccuracies, to update any out of date information and to request that we delete your personal data. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates). If you wish to exercise any of these rights, or wish to object to our use of your personal data, please contact us using the contact information above.


Please note that your use of third party sites such as Twitter, Facebook, Google + or Tumblr is subject to the respective third party’s terms and conditions.

We and our Website Hosting Provider use third party payment processors to assist in processing your personally identifiable payment information securely. Such third party processors’ use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. 

At the date of this Policy, payments are processed and managed by Stripe ( Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy available here:


From time to time we may change this Policy. If we make any changes, we will change the Last Updated date above. If you do not agree to these changes, please do not continue to use our site. If material changes are made to this Policy, we will notify you by email or by placing a prominent notice on the site.